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A world of handcrafted bags, wallets, shoes, and accessories

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F.A.Q.

PRODUCTS

 

WHAT ARE THE BRANDS THAT STARK RETAIL HAS?

We brings you 2 brands, IL BISONTE and METAPHOR

 

REGISTRATION AND ORDER  PLACEMENT

 

SHOULD I BE A MEMBER IF I WOULD LIKE TO ORDER THE GOODS?

Yes , you need to be our member first to order our goods

HOW TO BE A MEMBER AND WOULD THERE BE ANY MEMBERSHIP FEE APPLIES?

The registration is totally free of charge and could be done directly at  http://starkretail.com/new/member/login

HOW IF I COULD NOT LOGIN TO THE SITE?

Kindly contact us at http://starkretail.com/new/contact-us for problem solving

WHY DOES MY ORDER IS BEING CANCELLED?

The order would be automatically cancelled by our system if we do not receive any payment within the time limit given

 

SHIPMENT

 

HOW LONG IT WOULD TAKE FOR THE GOODS TO BE DELIVERED TO THE CUSTOMERS?

The estimated time of delivery start from the date of the settled transaction, it would take about 4-6 working days for JABODETABEK areas, 5-7 days for Java and Bali island, and 6-9 days for other islands outside Java.

WHICH DELIVERY SERVICE ARE YOU USING ?

For our delivery service, we are using the 3rd party, in this case is DHL

WHAT IF MY GOODS ARRIVE WHILE I AM NOT AROUND?

We would suggest you to check the package delivery status periodically  in order to expect when the goods would be arrived in your registered address, however, if in case you are not able to receive it, it could be received by your relative.

WOULD IT BE POSSIBLE FOR ME TO PICK UP THE GOODS IN THE CLOSEST BOUTIQUE?

Yes, it is possible. Kindly inform us through http://starkretail.com/new/contact-us

WOULD IT BE POSSIBLE FOR ME TO DO THE PURCHASE BY CASH ON DELIVERY?

We regretly inform you that currently we do not have Cash on Delivery payment option, the payment option that currently available are bank transfer and or Visa and Mastercard

 

GOODS RETURN AND REFUND

Goods return applies if the goods that has been delivered was  either has different colour/style/damage from our end. The goods return shall be done within a week from the receiving date.

Kindly follow these return steps :      

1. Fill the goods return form that is included in the received package

2. Send the form along with the goods you wished to return to :

 

PT. STARK RETAIL INDONESIA

Landmark Pluit Towers E18

Jl. Pluit Selatan Raya

Jakarta Utara 14450

INDONESIA

3. Kindly make a confirmation to us, so we could follow up the receiving process at http://starkretail.com/new/contact-us

Kindly wait for the confirmation from Stark Retail Indonesia regarding the form and the goods return, once we received the goods, we would notify you through sms/email/phone and we would do further process to validate the goods return reason, once it validated we would transfer back your money to your bank account

HOW IS THE REFUND CALCULATION?

The  money that we have returned is the amount of the returned goods (shipment cost not included)

HOW LONG  THE REFUND PROCESS WOULD TAKE?

Once the complete data received, the refund would be processed in 5 (five) working days (weekend/public holiday not included)

 

SERVICE TIME

 

WHAT ARE THE OPERATION HOURS FOR THE CUSTOMER SERVICE?

Our office is open from Monday to Friday, 09.00 AM to 05.00 PM, we are not serving on public holiday and or the week end

HOW IF I PLACE AN ORDER ON THE WEEKEND OR PUBLIC HOLIDAY?

We would proceed the order on the next working day

 

BOUTIQUE LOCATION

 

For our Boutique locations, kindly check :

IL BISONTE : http://starkretail.com/new/store-locator

METAPHOR  : http://starkretail.com/new/store-locator